ENDOSCOPY BUSINESS UNIT
Technical Support | Service Request

Repair Merchandise Authorization (RMA) Terms & Conditions

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GENERAL TERMS & CONDITIONS

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1. ATMOS Inc. reserves the right to refuse any goods which do not comply with the RMA procedures and conditions.

2. If goods arrive damaged, tampered with or modified in any way, they will be returned as delivered, at your expense.

3.  If goods returned do not match our serial number database, they will be returned at your expense.

4. ATMOS must be notified within 2-business days of receipt of any goods returned to customer that have been damaged.

5. A $75.00 disinfection fee will apply to all devices received without proper disinfection.

6. A $250.00 fee is applied to devices sent in without a gas cap and card installed onto the ATMOS Scope HD. A new gas cap and card will be installed onto the devices sent in without a gas cap and card.

7. Customer agrees to respond promptly to all repair quotations, requests for authorization, and communications regarding serviced equipment.  If ATMOS does not receive written repair authorization, repair declination, payment, or other written instructions within thirty (30) calendar days after delivery of a repair quotation, ATMOS will issue a final written notice to the Customer using the most recent contact information provided.

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If the Customer fails to respond within forty-five (45) calendar days from the date of the initial repair quotation or notification, and fifteen (15) calendar days have elapsed following the final written notice, the equipment may be deemed abandoned to the extent permitted by applicable law. ATMOS reserves the right to assess reasonable storage charges, dispose of the equipment, recycle it, sell it, or otherwise exercise any rights and remedies available under applicable law. Customer shall remain responsible for any unpaid inspection, diagnostic, shipping, storage, or other accrued charges to the extent permitted by law.

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ATMOS shall not be liable for any loss or damage resulting from the disposal or disposition of equipment deemed abandoned in accordance with this provision and applicable law.

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GOOD WILL NOT BE ACCEPTED IF:

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    1. RMA number is not visible on the outside of the box. 

    2. Goods improperly packaged. 

    3. RMA form not completed fully and enclosed with the item. 

    4. If the above “RMA Procedure” has not been followed fully. 

    5. If the product and accessories have not been cleaned or contains any contaminated liquids or solids. 

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